Returns
At Lorvan Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
✔ Be unused and unworn
✔ Be in their original condition
✔ Include all original packaging and tags
✔ Not show signs of damage caused by the customer
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
• Products that have been worn or used
• Items damaged after delivery
• Products without original tags or packaging
• Gift cards (if applicable)
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you received a damaged, defective, or incorrect item, we will gladly replace it at no additional cost.
Please contact us within 48 hours of receiving your order and include clear photos of the item.
Return Shipping
Customers are responsible for return shipping costs unless:
✔ The wrong item was delivered
✔ The product arrived damaged
✔ The item is defective
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Order Cancellation
Orders may be cancelled within 12 hours of purchase.
Once an order has entered processing or has been shipped, it can no longer be cancelled.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
• Your order number
• Clear photos of the product
• Photos of the packaging
We will resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us at: